Shipping policy

Cancel Order

We allow you to cancel your order within 24 hours after placing it. If you want to cancel your order, please contact us via email at viilay.store@gmail.com with your order number and the reason for cancellation. Our customer service will reply and process the cancellation for you.

Shipping

Shipping Policy

You will receive your item within 9 - 15 days of placing your order. Below is our shipping policy for your reference:

Delivery Time Breakdown:

  • Processing time: 2–3 business days
  • Shipping time: 6–8 business days

Note: During high seasons or sales periods, delivery may take slightly longer.

We also offer express delivery (excluding Saturday, Sunday, and Bank Holidays) for orders placed before 7:30 PM Monday to Friday. Orders placed after this time will be delivered within two days (excluding weekends and holidays).

Your package may be subject to customs fees and import duties imposed by your country. The recipient is responsible for all duties and taxes incurred. Viilay cannot determine these fees during checkout.

Most shipments take 9–15 days. As we ship via DHL, UPS, FedEx, or EMS, the product is handed over to your local postal service once it arrives in your country. Delivery times may vary depending on the efficiency of your local postal service.

Please do not refuse the package due to customs or tax charges. The carrier cannot return the items to us unless the fees are paid. If the package is abandoned at customs, we will not be able to issue a refund.

Orders returned due to incorrect or incomplete address information are non-refundable for the original shipping fees. We are happy to re-ship the order to the correct address, but additional shipping charges will apply.

Tracking Number

Once your order ships, an automatic tracking code will be emailed to you within a few days. Please allow 2–3 business days for the tracking information to update.

Track Your Shipment Here:

If your tracking code hasn’t updated after several days, please contact us immediately via email at viilay.store@gmail.com.

Note: Your order may arrive in multiple shipments. If that happens, you will receive a tracking number for each separate package.